SanTan Honda Superstore

Hello, I wanted to write to tell you about a couple of your employees that recently helped us purchase our honda odyssey. George Watkins was our sales rep and Ladd Biscotti was the closer. We appreciate the low pressure, low sales environment. George is excellent at listening to us and picking a vehicle that fits our needs. He showed us a couple of different vehicles and was super patient with us while we made our decision. Then once we selected our vehicle, we were out of our budget range and Ladd worked with us on our trade-ins and the vehicle purchase price until we could come to an agreement. We are super happy w/ the professionalism and customer service we received and look forward to continuing our membership into the honda family. So far we love our odyssey and welcomed our son Isaac to the world Sunday and will be taking him home today in our new vehicle. He is the reason we purchased the mini van to fit our 3rd child.... thanks for making this possible before he was born.
- Joe and Raquel   9/21/10

Thanks for the warranty review and repair. Good job Mark!

- Robert 9/21/10

I was very pleased with the service you did on my Honda
today 9/21/2010. Every one is always very pleasant.
- Carol 9/21/10

Thank you for a job well done

- Mattie 9/20/10

All the work was done as requested. The leak at the wiper fluid was diagnosed and repaired under warranty. Service was great. Thanks.

- Lance 9/20/10

Nice service from Jef Lyons. Got me in and out quick...friendly service. Got the car washed for free...always a good deal!

- Robert 9/19/10

Josh Anderson did a great job in helping me find a great vehicle that fit all of my needs. I will definitely recommend Josh to others. Everyone else at the dealership was nice as well, but many kudos to Josh and his manager.

- Jim 9/19/10

Another fine job completed by John Labedz and crew. John was able to schedule me in on a moments notice and give me a price I was happy with. My new clutch was completed on time and works fantastic. Thanks again John for a job well done! P.S. I can't forget Bill the driver got me home safe and sound.

- Neil 9/19/10

Great service, as usual! Jorge and Steve are the best!!
Please send more coupons. Seems like I've been dropped from your mailing list.
Thank you!

- Alisa 9/17/10

We had a great shopping experience with Jon Mefford. Usually shopping for a car is a chore, but Jon made it very easy for us! He answered all of our questions in a timely manner and was extremely knowledgeable.
This was the third car we have purchased from Bud Thurston and Monte Yocum in the last 8 years and we continue to recommend them to all of our friends!!

- Paul 9/17/10

I just wanted to say that working with Jorge has been great. I've had to take my new 2010 CRV in the shop 5 times within the last 4 months for repeated issues and he's always great with updating me on progress and what's being done on it.. soo it's been great.!

- Tia 9/16/10

Once again the San Tan Honda Service Dept. provided excellent service thanks to Chad and the mechanics. I was personally welcomed and provided with extremely efficient and timely service.
I will return!!!

- Stephen 9/16/10

Gary Dormal was excellent as always.

- Brad 9/16/10

What a terrific car-buying experience. Ray Saade was the best car salesman we have ever worked with. We love our new Odyssey!

- Paul9/16/10

Service was great as always.

- Cindy 9/15/10

TO: Penny Seahorn
Penny - thank you so much for checking out the Subaru. It appears that the oil is from a previous leak. I will watch it over the next couple weeks and if it is still a problem, they will fix it. Thanks again for being there for us. We really trust you with all our vehicles.
- Cary 9/14/10

It was a 50 mile round trip for me but it was worth it...while Darien took care of my Honda service needs, I was able to get some work done in a comfortable setting inside the dealership. Even Bruce came to check on me when he saw that I'd been there awhile. My issue was taken care of in a professional, courteous manner. Even though I like the service at SanTan, I have to consider the distance and will probably opt for a closer Honda dealer next time. Thanks for everything!
- Terry 9/13/10

Came in for an oil change. Everything went well and the service advisor was very pleasant and helpful.
- Luke 9/13/10

I appreciated the exellent, prompt service I received.
Rick 9/13/10

I wanted to say Thank you very much to SanTan Honda for excelent customer service. It was great to get treated with respect and not have to wait so long like Superstion Springs. I dont mind driving out of my way to get great customer service. Darien Humbert did a excelent job. Thank you so much. He said it would take 20 mins and i believe it took about 10 maybe 15 minutes top. I was very happy..
- Rebecca 9/13/10

Great service; comfortable waiting area.
- Roseann 9/12/10

After my first experience, which was great, the problem came back. The next few attempts to fix the problem I found the communication level was a bit lacking. I recieved an email that my part was in and went to the dealership. A young man named Trey made sure I was taken care of, got a manager(also very nice) and my car was fixed that day. Thanks Trey! Last Saturday I was treated very well.
- Kelly 9/11/10

My overall experience with San Tan honda was great. Tad Kern was very professional and courteous. He accomodated my needs and worked around my schedule to get my vehicle repaired. Thank you, Tad ! Great job, keep this level of service everytime I come into the dealership and you will have a Loyal customer !
- Raj 9/11/10

Thanks to Tad and all for getting my battery replaced and me in and out in less than an hour. One small suggestion...it would have been nice to have the tech set my clock for me. It was flashing and I always have to get my manual out to remember how to do it!! But appreciate the friendly fast service.
- Nancy 9/10/10

I always feel like I get good service and that Penny has my best interest in mind. I never feel like a repair is being pushed on me or that if I don't do soemthing you suggest right away that my car will break down. I always get the sense that you want my repeat business and understand how to treat me as a customer and person. I like that you give me the facts and suggest a timeline for repairs. You understand that sometimes a repair can wait until I can save up and do things in order of importance.
Thank you,
- Mike 9/10/10

Steve Cyman and Jorge Bejarano have been extremely helpful and friendly to me. They always take time to answer my questions and give very helpful advice. They also keep you informed about the status of your vehicle. Your kids playroom is a lifesaver.
Thank you!
- Andre 9/9/10

Sam Frick took great care of us...I'll ask for him specifically the next time we come in.
- Robert 9/9/10

The sevice to the car was timely, the service rep explained what the car needed, then explained what was done. Personally, I enjoyed my wait! I had water, snacks, internet service and access to a "very" clean restroom:-)
- Christa 9/8/10

Always Good Friendly Service. Thank you.
- Diane 9/7/10

Yesterday I brought my 09 Accord to you guys and was lucky enough to get Darien Humbert as my Service Advisor. It was Saturday morning and obviously very busy. I did not buy my car at San Tan Honda and had never had it service there either, but Darien treated my like I had been coming there for years. I felt comfortable and confident with what he was telling me regarding my car and San Tan Honda. I got the service I needed done by the end of the day (as I was promised) without feeling like they just rushed through it. I have always been impressed with the Honda brand and have been treated well at other dealerships, but because of Darien and the San Tan team, you have a customer for life in me. Thanks Darien and keep up the GREAT work; I appreciate it.
- Brian 9/5/10

My service experience on Saturday was terrific. Everyone is very professional and friendly.
- Rose 9/5/10

The service on my vehicle went great. The gentleman that waited on me was very curtious and made sure I was taken care of.
- Mary 9/5/10

On Friday before the holiday weekend I had a dead battery. I came in with no appointment and was take care of. My service rep was exceptionally nice and professional. Thankyou.
- Douglas 9/4/10

I'd like to personally thank Jorge in service for helping with my unexpected car problems. I appreciated his calls and keeping me up to date with what is going on. His professionalism and personal touches should be commended. Finally, a person I can trust with my car and who has a heart for the consumer.
Please let him know this.
Thanks,
- Brian J. Z. (a 2x Honda Accord Owner)

great service (I believe Jorge) he got me in late and got the oil change done quickly and professionally!!
- Jesse 9/1/10

Great service today and it was pretty quick too. Thanks to Fernando for doing a great job. Thanks to the parts manager for helping me with some extra paint.
- Shannon 9/1/10

Everything worked great. My Honda has 178,000 miles and is still like a new car. We should detail it and use it in one of your commercials along side an American car with 178,000 mile on it if we could find one.
- Michael 9/1/10

The service is done quickly, and all the people are pleasant. I feel comfortable when I bring my Element in for service. I've been a long time customer and I will be back.
- Elizabeth 8/31/10

Jerry Miller handled my transaction. Very professional and a pleasure to work with....great experience.
- Mike 8/31/10

Thanks for your great customer service. I appreciate the manner in which you do business. I will bring my car back in for further service needs.
- Elizabeth 8/30/10

I own a Honda and Acura and have had them serviced all over the valley and San Tan Honda has the best customer service in town.
All the reps are professional, courtesy and they genuinely care about their customers.
It's nice to know your business is appreciated.
It is worth the drive if you do not live close!
- Sal M. 8/30/10

I can't put into words how greatful I am for the fast & courtesy service, & NO CHARGE!!!!!!! Thank you, Thank you, Thank you
- Donna 8/30/10

Made an appointment for my car and my service advisor John Labedz helped make an enjoyable experience!! Glad there is still good people with great customer service skills like John out there! He's an asset to your team!!! Thanx!!!
- Jennifer 8/30/10

Was in last Saturday to have both of my window visors replaced on my 2009 Civic. Scheduling the appt on-line was easy. Getting the visors replaced, since I have exctended warranty, was quick and easy as well. Dennis Singley was my Service Advisor and he did a great job. Only complaint I have is with Honda Civic Engineers: how in the world did you not test your visor design to insure that, in less than a couple of months, they wouldn't break. Very disappointing that such a fundamental thing was so poorly designed. ...and, there is no fix yet, either. So, I guess I'll be coming back in again some months from now and having them replaced again. Hope Honda re-designs the visors ASAP. Thanks.
- Dennis 8/26/10

Monte,
We have been customers of Honda Cars of Mesa and ST Honda since 1988. We purchased our '88 Accord, '89 Civic Si, 2003 Pilot, 2006 and 2007 Civics from you. Recently my daughter bought a '94 Accord and she became a service customer. Our Service Advisor, Gary Dormal, is fantastic as are all of the service technicians. Gary takes care of all five of the Hondas in our family. He has detailed knowledge about each car and gives us solid advice. We appreciate his honesty and the fact that he pays close attention to the maintenance of our vehicles to ensure our safety. Gary has been our Service Advisor for many years and is one of the main reason we bring our Hondas to ST Honda for service. Thanks, Gary!
- Dave 8/26/10

Excellent staff attitude & service. Vehicle service time was slightly longer than expected.
- Harshal 8/25/10

Gary was one of the best customer service reps I have worked with at your store. I will ask for him specifically in future appointments.
- Matt 8/25/10
 

Easy to get scheduled, service was quick, service writer & shuttle driver were very nice. Thanks
- Rex 8/25/10

I came in to have my oil / filter changed out. As always I was treated great, and updated frequently on the progress of my vehicle while I waited. Thank you for making me feel welcomed.
- Jennifer 8/25/10

This was my first visit to your new locaton since you left Broadway & Alma School Rd in Mesa.

Chad Octjen my Express Service Advisor gave me an outstanding first time welcome. He was very kind and courteous and took me to all the "areas" and explained each one to me.

He gave me a detailed list of what needed to be done explained each one to me. Chad was their arrived and saw me when my car was ready for pickup. Walked me to my car and opened the car door for me.

I will be back in next month to start work on things that need to be done to our 2000 Honda Accord.
Sincerely,
- Del 8/24/10

Thank you for the great service on Monday...I had a great experience and will definitely be back...Staff was informative and receptive to my time constraints.
Thanks again,
- Joe 8/24/10

Today was my 3rd. service since we purchased our Accord and just like the previous 2 everything went smoothly and timely. I thank you for the great service. I will be back for the 4th service. Thank you for another good experience!
- Harold 8/24/10

I really like my service guy, Darien, but the service time was toooo long yesterday and my window is still creaking. When will they ever get it right on the first try? Also, I wasn't asked to do a survey in the waiting room, but I want to be entered for a chance to win an ipad, too, just for schleping all the way down there and wasting my entire day!
thanks, rachelle traynor
- Rachelle 8/20/10

I called to see if I could get my car in for an oil change and Penny set it up quickly. I was greeted by a friendly staff that made me feel important and comfortable. My car was done in a short while.
San Tan imports does a great job with customers.
- John 8/23/10

I made an appointment for 9am for a oil change. Had to waite 15 min for a service rep.
It was completed in 45 min, including a wash. That was Great....
- William 8/23/10

Dennis our service advisor as usual was great. His customer service skills, positive attitude and friendly approach make us trust him servicing our cars.He always informs us of what is going on and what to expect. Thank you. May I mention that sending out coupon (Valuable service coupons) not the 10% ones for service is not a bad idea at all. I have a Toyota and I always receive amazing savings on maintenance and service....just a thought.
- Bassim 8/22/10

Great Service as usual!
- Dan 8/21/10

I am very happy with the professional and knowledgeable sales representative George and finance representative Alex Rodriguez. I will let all my friends and family members know the staff and atmosphere at SanTan Honda was excellent. We agreed on a fare price right away no hassle feeling was excellent. I love my new Honda Accord EX.
Wonderful customer service!
Thank you SanTan Honda Staff
- Helena 8/21/10

Just wanted to say thank you to everyone at Santan Honda. I was there today and the staff was excellent. My low tire indicator came on Tuesday, called Santan and was told to bring to the Express Service and they would check my tires. When I got there after work, at 5:30 a very nice young gentleman by the name of Sam came out and said he would be happy to check the tire pressure in my tires for me. He came back and said one of my tires was slightly low and that he had taken care of it and suggested that I should bring the Fit I bought in April back when they could take all the tires off and check to make sure they were okay. I came back on Saturday and Sam checked me in and told me he would let me know if there was any leaks in my tires. About an hour and 15 mins. he came back and stated all my tire were fine and also had informed me that they washed the car for me. Not that is what I call service. While I was waiting for my care I went into the store their where you could purchase items for your car, the gentleman behind the counter was very pleasant and very helpful. I told him I would be back to purchase a Sunshade and steering wheel cover for my new fit. I went back and purchased the items. I also would like to comment on the staff at the desk where you pay. Once again I was treat very well by the lady who helped me. I went to my car and was trying to get the steering wheel cover on and it was almost impossible. One of your employees was out front by the customer parking and I asked if he could help me and he did not hesitate for a minute to help. Again, someone he was very helpful and very pleasant who works for SanTan made me feel very welcome. Thank you again for all the assistance that was given to me.
- Gloria 8/21/10

I really like my service guy, Darien, but the service time was toooo long yesterday and my window is still creaking. When will they ever get it right on the first try? Also, I wasn't asked to do a survey in the waiting room, but I want to be entered for a chance to win an ipad, too, just for schleping all the way down there and wasting my entire day!
thanks,
- rachelle 8/20/10

Hi,
Called Gary Dormal and he told me to bring my car on in for a lube oil and filter at the Express. It got busy but everyone is nice and the playroom is great for my grandson. I always come back. Thanks
- April 8/20/10

Excellent service.
Warren 8/20/10

Our recent experience of buying a car at SanTan Honda was such a good statement for your Dealership. Blake and Charlie were friendly, polite, respectful and knowlegable. We were treated so well and want to let you know this. We appreciate your business practices. Very sincerely,
- Harriet & Dutch 8/20/10

Darrien is the best. Very trustworthy, honest and very low pressure. I will continue to get my car serviced there as long as he or gary are there. Thanks
- Steve 8/20/10

Gary is always an excellent honda rep and my service was good
- Cheryl 8/20/10

My case was handled professionally. Thank you very much.
- Andrea 8/20/10

I had my new Odyssey in for its first service. John Labedz took great care of me. I am very happy with your service. I love your waiting area also.
- Walter 8/19/10

The service and work was preformed with professional skill thru-out.
- Robert 8/19/10

Wonderful experience while purchasing our new Honda CRV EX. Our salesman Jim was courteous and conscientious. This is our 3rd purchase from your dealership and we appreciate the overall professionalism of your business.Keep up the good work!
- Karen & Bob 8/16/10

Transaction and reaching a good deal were very favorable. I had a horrible experience with Superstition Springs Honda 3 years ago and will never set foot in that dealership again. It really soured me on Honda, but I thought I'd give it one more chance with San Tan, and you performed very well. The CR-V is our 38th new vehicle purchased, so we know the routine. Financing is usually like a trip to the dentist with oversell and time required, but it went efficiently and quickly. The time was second, and our fastest experience was with Lexus.

The only critique I have is with the new car delivery. The dash was very dusty. I consider this minor, as 30 seconds with my California Duster took care of the dash.
Thanks much,
- Mike B.  8/14/10

I'm delighted with my new Honda Accord Coupe. It gives me just about everything that's enjoyable in driving a car.

And the experience of acquiring it at San Tan Honda was as enjoyable as all my previous acquisitions were, beginning with your third original Insight, the Hybrid Ccivic, the Hybrid Accord Sedan which I just turned in at 80,000+ miles.

I must say that I really got to enjoy the Hybrid technology, and am missing that pleasure--particularly the quiet starting and the Auto-Stop. But there: nothing in this world is perfect.

Thank you for your help, and be sure that I'll still be one of your loyal customers, with Dennis Singley's cheerful expertise to keep things running right.
- Dr. Lindsay 8/12/10

Everything was fine until I took my car home. The battery was dead in the morning so I brought it to service so they could check it out. They found it was a bad battery, but nobody was willing to step up to the plate and take care of it. I drove to Mini of Tempe and bought a new battery ($165). This makes me a little uneasy as to what is next. I thought your dealership checked each vehicle with great detail? Do you not stand behind your product for at least over night? Why did I deal with a dealer?
- Kevin W.

Thank you Eric Zimmerman for  resolving the battery issue in such a timely manner.
- Kevin W. 8/8/10

Great Service! Thank you!!
- Mary 8/9/10

Had a great experience yesterday at San Tan Honda! Not only are they "Honda" people there.....People who love the car and the brand, they are truly exceptional people who care about the customer and making sure they have taken care of them the best that they can. To Barry and Tom and the General Sales Manager (I did not get his name) and my Salesman Eric, You guys truly made it a wonderful car shopping experience! And you are truly the "best of the best" - I wouldn't go anywhere else!
- Michelle 8/8/10

I have always had a great service experience with San Tan Honda. This experience was no different. Darien took the time with me to discuss details of my vehicle and kept communication flowing throughout the experience. Thanks for the great service!
- Phil 8/3/10

Thanks San Tan Honda ! A very special thanks to Eric Hardy for going " The Extra Mile " and making my experience purchasing my CR V a pleasent one.
- Jan 8/2/10

Excellent job - will definitely recommend San Tan Honda to friends. Thanks!
- Cindy 7/31/10

it was a great experience...thanks
- Bronwyn 7/25/10

Thank you for a relatively hassle-free (compared with your competetors) car purchasing experience!
- Elizabeth 7/24/10

The experience so far was great! The entire staff was very friendly and provided a comfortable enviornment for us. It was refreshing to buy 2 cars without the usual hastle of other dealerships. I was so impressed that I mentioned to my wife I would enjoy working there. I cant say enough about the sales staff and sales managers! Great experience. Thanks to everyone.
- Robert 7/2010

Purchased a used vehicle for my daughter last night. Salesman was pleasant, process was relatively quick and painless. Would definately recommend SanTan Honda. Now I hope the Explorer is as good as it appears!!!
- Rex 7/16/10

Great experience throughout the process. Our sales person Greg Gabin was a real professional that got us exactly what we wanted without the pressure. We will buy from him and San Tan Honda again. Great facility.
- Jesse 7/14/10

Just wanted to thank you for an enjoyable experience. We love the car and Dottie was wonderful. We never felt pressured and you worked with us on the price to make the purchase possible. We will definitely come back when we are ready to purchase again.
- Mary 7/8/10

It was a really great experience... Thanks!
- Steve 7/8/10

I was very pleased with the service my mother, Claire Newton & I received on Saturday, July 3rd from Randy Russell. He was extremely considerate, helpful, friendly & I felt he went above and beyond to make sure we got the best service.
- Dorry 7/7/10

the opportunity to comment on my experience at SanTan Honda yesterday when I purchased a used Toyota Sienna. First, I want to thank my salesman, Lawrence, for his help, expertise, and cooperation. He made it easy for me to decide to buy this vehicle! Of course, I would have liked to have gotten more from you for my trade-in vehicles, but all in all I feel that I was treated fairly and with respect. I actually bought three mini-vans this week for my company. The one I bought at SanTan Honda was, by far, the quickest and easiest transaction of them all! I was in and out of the sale in record time. Although I was there for over three hours, most of the wait was my fault: I had to have one of my employees bring the second van to your office all the way from downtown Phoenix. Otherwise, things moved pretty quickly. I appreciate being given the opportunity to test drive two vans while I was there. I was never rushed or pressured into making a decision. We negotiated a fair deal, and I ended up with a very nice van that will surely give me several years of dependable use. So, thanks to you all for a job well done!
Sincerely,
Mitchell K.  7/7/10

Greg Gabbin was exceptionally professional, courteous, and straightforward. We WILL be buying another car from you!
- Steven 7/4/10

I had a great experience in my recent purchase of a used pickup truck from you. Vinnie Amato is a no-pressure guy who answered all my questions and I feel like I found a new friend in cousin Vinnie.The paperwork process is streamlined. Victor did a very efficient job of explaining and processing everything. I was in and out and driving my pickup off the lot much quicker than I expected.
- Patrick B. 6/27/10

To be very truthful it was a VERY pleasant experience to go car shopping & feel like vultures weren't after you, we all have a job to do, but once told I've been helped that was the end...SO refreshing.
Thanks to all of the staff at SanTan Honda..
- Sharon 6/19/10

Can't remember when I've had such a gleeful experience!  
- Roger 6/16/10

Greg Gabbin is the reason we continue to buy vehicles from your facility and plan down the road to buy our next vehicle from him. Three cars we have no purchased from your facility and him.  
-Lanny 6/14/10

Outstanding experience and John was awesome!  
- Jeromy 5/31/10

While car shopping is an exciting time, car buying is seldom enjoyable, particularly the negotiation process. John McCready however, was great to work with and kept us laughing... 
- Dave 5/30/10

Randy Russel, Beyond great sales person.  '
- Kathy 5/29/10

This was such a hassle free experience. Love my car and I can honestly say the Internet Sales Associate Jon Mefford who answered all my questions - multiple times, and never lost patience or got pushy played a tremendous part in my overall satisfaction. Who wouldn't be satisfied with a Honda? But anyone could be unhappy with a car because of the experience - not me and not at San Tan Honda! 
- Laura 5/271/0

Very professional group, easy to deal with. Negotiations were a relaxing process not painful. Price was fair, dealt with two different salesmen..was no problem. 
- Brian 5/25/10

We love our new Accord EX-L. I want to again thank Bruce Kral and how he went about the buying process with us. His professionalism with the car buying programs made this deal a no brainer. 
- David 5/23/10

My wife and I had an excellent experience working with your sales professionals and supporting staff. Very low pressure. The team was extremely knowledgeable about the Honda Odyssey, and made our purchase very easy. Thank you very much. This formula must be serving you well. 
- Ian 5/23/10

My experience was easy, professional and straight forward with no surprises. Thank You 
- Jason 5/23/10

Always friendly and fairly quick service. Last time I emailed I had asked about reduced oil changes for hybrids and Jarrod was nice enuf to give me a break when I came. Just wish there were coupons like the reg oil changes. I appreciate the previous consession.  - Lynn 5/22/10

We purchased a new ACCORD yesterday. Jeff Gunning was the deal maker with his professional, knowledgable approach. What we expected to be a painful ordeal was an absolute pleasure. We were in and out in an appropriate time frame. Kudos to the whole team at San Tan Honda they did a terrific job! 
- Gary & Stella 5/22/10

We received excellent service at your facility. David Williams was our salesman. He got us in and out of there in a timely manner. 
- Susan 5/17/10